Refund policy

Last updated: July 2025 

1. 30‑Day Returns Window

You may request a return within 30 calendar days of the delivery date. After approval you have a further 14 days to send the goods back.

2. Eligibility & Restocking Fees

Returned products must be:

Condition on Arrival Restocking Fee Notes
Unopened, factory‑sealed & resale‑ready 25 % of the item price Packaging must be intact and unmarked.
Opened but unused / packaging not resale‑ready 25 % of the item price Covers inspection, repackaging and administration.
Faulty, damaged in transit, or incorrect item supplied £0 We cover return carriage and no fees apply.

All returns must include every accessory, manual, cable, fixing and the original proof of purchase.

3. How to Start a Return

Email info@becoolrefrigeration.co.uk with:

  1. Your order number.
  2. Item(s) you wish to return.
  3. Reason for return (e.g. “change of mind – unopened”, “damaged in transit”).
  4. Photos if the item is damaged or faulty.

Once approved you’ll receive:

  • A Returns Merchandise Authorisation (RMA) number.
  • A prepaid label for faulty/incorrect goods, or packing instructions for change‑of‑mind returns.
  • The full return address.

Items sent without an RMA will be refused.

4. Exclusions

We cannot accept returns on:

  • Bespoke or “special‑order” items.
  • Perishables, hazardous materials, flammable liquids or gases.
  • Gift cards or e‑vouchers.
  • Clearance items marked “non‑returnable”.

Your statutory rights regarding faulty goods remain unaffected.

5. UK Cooling‑Off Period

Online consumers have 14 days from delivery to cancel for any reason. Change‑of‑mind returns are subject to the restocking fees above and the buyer pays return carriage. We refund within 14 days of receipt (or proof of postage).

6. Refunds

We’ll inspect the return and email confirmation:

  • Approved – refund (minus any applicable fee) to the original payment method within 10 business days.
  • Rejected – we’ll explain why and arrange to resend the item to you.

Banks/card issuers may take additional time to post the credit. If 15 business days pass after our refund confirmation, contact info@becoolrefrigeration.co.uk.

7. No Exchanges

We do not operate an exchange service. If you need a different item, please place a new order.